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Anh Lâm
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$ 24,000.00
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$ 17,800.00
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Free and easy domestic returns
1. Exchange Conditions
Customers are required to carefully inspect the product upon receipt. Karlotta accepts exchanges in the following cases:
The product does not match the type or design stated in the confirmed order or displayed on the website at the time of purchase.
The order is missing items or incomplete as confirmed.
The product is torn, damaged, or not in its original condition upon arrival.
Customers must provide relevant photos, videos, or supporting documents to verify the issue in order to complete the exchange process.
Note: SALE items are not eligible for return or exchange under any circumstances.
2. Exchange Notification & Return Timeline
Exchange requests must be submitted within 03 days from the date of receipt.
The product must be returned within 07 days after receiving confirmation from our store.
Customers may bring the product directly to our store or send it via postal service as instructed.
3. Exchange Regulations
Each order is eligible for one (01) exchange only.
Customers are responsible for two-way shipping fees.
Products must remain unused, unwashed, unaltered, and with original tags attached.
Exchanges must be completed within the specified timeframe. Requests submitted after the deadline will not be accepted for any reason.
The exchanged item must be of equal or higher value than the original purchase. If the new item has a lower value, the price difference will not be refunded.
If you have any feedback or complaints regarding product quality, please contact Karlotta’s Customer Service team for prompt assistance.
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Address: 249 Huỳnh Văn Bánh, P11,Q.Phú Nhuận,TP.Hồ Chí Minh
Hotline: (+84)909 830 698
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